Returns and Refund Policy

We want you to feel confident shopping with BOPHAUS. Below you’ll find our simple and transparent Returns & Refund Policy, including eligibility, timelines, and instructions for starting a return

1. Return and Refund Question

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase. We accept returns on all items within 15 days of the purchase date. To start a return, please contact us through our support form or email and follow the return instructions we provide.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
We currently operate online only and do not have a physical store. However, we offer fast shipping and a hassle-free return policy for orders over $50, so you can try our products risk-free.

2. Returns & Refund Policy



BOPHAUS Return & Refund Policy

We want you to be fully satisfied with your purchase from BOPHAUS. If you are not happy, we offer a clear and simple return process.

Returns

  • Returns are accepted within 15 days from the delivery date.

  • Items must be unused, in original condition, and include proof of purchase.

  • Refunds will be issued to your original payment method once the return is approved.

  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Non-Returnable Items

  • Custom orders or modified products

  • Used or damaged items not caused by shipping issues

Exchanges

  • We do not accept exchanges.

How to Start a Return

Please contact us at YGDEV@BOPHAUS.SHOP with your order number and reason for return. We will provide return instructions and assist you with the process.

  • Return Requests
    Request returns within 15 days after delivery.
  • Process Start
    Contact us to initiate the return process and receive instructions.
  • Condition Terms
    Items must be unused and in original condition; custom products non-returnable unless defective.
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Product

Support

Business Information

Address: 16751  Clover Rd, #1088
Noblesville, Indiana, USA

Email: ygdev@bophaus.shop

Phone Support: +1 317 565 9837

Customer Service: Monday to Friday, 9:00 AM to 5:00 PM PST
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