Email: Ygdev@bophaus.shop Currency: USD

1. General Questions

• What is your return policy?
  We want you to be completely satisfied with your purchase. We accept returns on all items within 15 days of the purchase date. To start a return, please contact us through our support form or email, and follow the return instructions we provide.


• How do I track my order?
  Once your order ships, you’ll receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.


• Can I cancel or modify my order?
  We try to process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer service team immediately. We’ll do our best to accommodate your request.


• Do you have a physical store?
  We currently operate online only and do not have a physical store. However, we offer fast shipping and a hassle-free return policy for orders over $50, so you can try our products risk-free.

2. Returns & Refund Policy

BOPHAUS Return & Refund Policy

Returns

• Returns are accepted within 15 days from the delivery date.
• Items must be unused, in original condition, and include proof of purchase.
• Refunds will be issued to your original payment method once the return is approved.
• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Non-Returnable Items

• Custom orders or modified products
• Used or damaged items not caused by shipping issues

Exchanges
We do not accept exchanges at this time.

How to Start a Return
Please contact us at Ygdev@bophaus.shop with your order number and reason for return. We will provide return instructions and assist you with the process.