Personalized Decorative Planter with 3D Drainage

1. General Questions What is your return policy? We want you to be completely satisfied with your purchase. We accept returns on all items within 15 days of the purchase date. To start a return, please contact us through our support form or email and follow the return instructions we provide. How do I track my order? Once your order ships, you’ll receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. Can I cancel or modify my order? We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. Do you have a physical store? We currently operate online only and do not have a physical store. However, we offer fast shipping and a hassle-free return policy for orders over $50, so you can try our products risk-free. 2. Returns & Refund Policy BOPHAUS Return & Refund Policy We want you to be fully satisfied with your purchase from BOPHAUS. If you are not happy, we offer a clear and simple return process. Returns Returns are accepted within 15 days from the delivery date. Items must be unused, in original condition, and include proof of purchase. Refunds will be issued to your original payment method once the return is approved. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. Non-Returnable Items Custom orders or modified products Used or damaged items not caused by shipping issues Exchanges We do not accept exchanges. How to Start a Return Please contact us at YGDEV@BOPHAUS.SHOP with your order number and reason for return. We will provide return instructions and assist you with the process.

Payment Policy Bophaus Email: Ygdev@bophaus.shop Currency: USD At Bophaus, we are committed to providing a secure and seamless shopping experience. Please review our payment policy below: Accepted Payment Methods: We accept the following secure and convenient payment options: We accept Visa, Mastercard, American Express (AMEX), Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Meta Pay (for Instagram/Facebook checkout) Currency: All transactions are processed in U.S. Dollars (USD). Payment Security: Your payment details are protected with industry-standard encryption and security protocols. We do not store any credit card information on our servers. Billing Terms: Payment is due at the time of purchase. Orders will not be processed or shipped until payment has been successfully completed. Issues with Payment: If you experience any problems during checkout, please contact us at Ygdev@bophaus.shop, and our team will be happy to assist you.